![]() Please contact us via in the app for further assistance. If the above steps did not help with the issue please try connecting to another protocol and retest the issue.Please note that to get to the services page on your device press the "Win + R" key and type in the small box "service.msc" This will bring up a screen similar to the one below.If it is stopped, please start that service and retry connecting to the VPN. Once you have verified that navigate to your services page and verify if the "Remote access connection manager service" has stopped. Then please verify that you are connecting via IPsec located in the settings portion of the Windows application. If you cannot find Hotspot Shield in your apps please follow this article from Microsoft here. On the page that appears, scroll until you see Manage, then Subscriptions. Click View Information at the top of the window. To turn it on, all you need to do is click on the program and tell it that you want to start an. ![]() Press and hold (or right-click) on the app, then select Uninstall. Click the sign-in button or your name at the bottom of the sidebar. The Hotspot-Shield is easy to install and simple to activate. If you are seeing this error from the image below. To uninstall Hotspot Shield from the Start menu, please follow the steps below: Select Start and look for the app or program in the list shown. ![]() Multiple Protocols functionality otherwise known as IPsec. If you are on Hotspot Shield Version 10.x.x and above we have added a special feature in the settings version of the application. ![]()
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